Enrollment Management Specialist

Job Location(s) US-MI-Mt. Pleasant
Posted Date 2 weeks ago(2/8/2018 9:19 AM)
Job ID
Customer Service/Support
Hourly (Full-time)
Post End Date
Pay/Salary (Min)
USD $14.87/Hr.
Pay/Salary (Max)
USD $20.91/Hr.


Performs administrative support for the Admissions, Student Mentoring & Retention offices, and Academic Advising offices, to include Admissions Representatives, Mid Mentors, Academic Advisors and the Directors of Admissions and Student Mentoring & Retention.  Also assists with various student service duties during peak registration periods, and as needed.


  1. Processes student applications; reviews applications for missing information; inputs application data into Colleague (college software system).
  2. Coordinates the entire application process from inquiry to acceptance.
  3. Oversees and directs appropriate work study students and student ambassadors to increase the effectiveness of both student services and admissions tasks, including overseeing the main switchboard and the college information desks, greeting students for Advising appointments, and scheduling student Advising appointments.
  4. Coordinates communication flow for the various processes that Admissions handles, including prospective and accepted students, various target audiences (veterans, international students, dual enrollees, guest and transfer students, etc.), and scholarship prospects and awardees.
  5. Maintains records for the Admissions Department, including the Admissions Communication Management System in Colleague, procedures and policies for Admissions, the Admissions calendar, and meeting notes.
  6. Aids in the coordination of on and off-campus recruiting and outreach events.
  7. Provides clerical and administrative support for various departments, including data entry, mailings, communications, orientations, and student visits as examples.
  8. Supports enrollment growth by providing excellent student service through effective communication, a clear understanding of college systems, processes, and values, and enthusiasm.
  9. Develops and implements departmental objectives, policies, procedures and standards; provide feedback and recommend changes to departmental procedures as necessary to improve the efficacy of the department.
  10. Supports and serves as a role model for MMCC’s mission, vision, values, and customer service initiatives. Adheres to the organization’s policies and procedures, and compliance guidelines.
  11. Performs other duties as assigned.



Knowledge, Skills, Abilities:

  • Strong organizational and time management skills.
  • Ability to develop effective relationships with faculty, administrators and students.
  • Good communication and problem solving skills.
  • Ability to work both as a member of a team and work independently, with minimal supervision.  
  • Strong customer service skills; ability to listen and resolve complaints in a timely and effective manner.
  • Problem solving skills.
  • Ability to work effectively in a high volume, fast paced environment with accuracy.
  • Computer skills and previous work experience using several applications to include word processing, creating and manipulating spreadsheets, posting and navigating websites, and data entry.


  • Associate’s Degree required.
  • Degree in Office, Clerical or Business related field preferred.
  • Work toward, or completion of, Bachelor’s Degree strongly preferred.


  • Two – four years of successful experience in an academic environment or office setting required.
  • Previous work experience in a community college environment preferred.
  • Previous experience working with adult students preferred.

Working Environment:

  • The job responsibilities of this position are performed in an office building environment.
  • Extensive computer use with long periods of sitting during normal workdays.
  • There may be occasional travel to other college locations for meetings.
  • There may be occasional travel for conferences/training.
  • Duties are performed in an independent and team atmosphere. Continuous collaboration with team and supervisor will occur.
  • The job requires minimal physical exertion, such as walking, standing, stooping, bending, climbing, lifting material or equipment, some of which may be heavy or awkward (5- 25 pounds).
  • Minimal discomfort due to heat, dust and noise may occur.
  • Late afternoon or evening hours are occasionally required based on the operational needs of the department and peak student activities.
  • Typical work schedule is 1st Shift 8:00am – 4:30pm with flexible or extended hours as approved by the Director of Admissions.


Note: This job description is intended to describe the general nature and level of work being performed by a person assigned to this job.  It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.  Incumbents may be asked to perform additional duties as required by his/her supervisor.


MMCC is an Equal Opportunity Employer.


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