• Bookstore Operations Customer Service (Part-time)

    Job Location(s) US-MI-Mt. Pleasant | US-MI-Mt. Pleasant
    Posted Date 5 days ago(7/12/2018 3:57 PM)
    Job ID
    2018-1529
    Category
    Sales
    Type
    Hourly (Part-time)
    Post End Date
    7/27/2018
    Pay/Salary (Min)
    USD $9.64/Yr.
  • Overview

    Mid seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

     

    Responsible for assisting with the operational, clerical, and technical duties related to maintaining the college bookstore operations.

     

    **This position is intended for a non student that is available to work several times per year during Bookstore peak periods for several weeks at a time.**

    Responsibilities

    1. Serves as liaison with vendors to place orders for general merchandise and textbooks, utilizing catalogs and internet for comparison pricing. Comparison shops online and in catalogs to ensure optimal pricing for college stores.
    1. Inputs semester course information, verifies textbook edition status and inputs term enrollment data by course in Prism Core software to be used in determining textbook order levels.
    1. Serves as front line contact for students, performing retail sales activities, including sales, buybacks and refunds. Processes special orders for departments, faculty and students.
    1. Assists with book buyback process for Mt. Pleasant campus including register set up, signage and scheduling.
    1. Packages textbook for return shipment to publishers.
    1. Coordinates local purchasing (food items for resale and supplies). Responsible for operations of in-store coffee bar including light catering duties.
    1. Assist with electronically receiving stock, reconciling quantities received and prices to purchase orders and processing invoices for payment. Responsible for tracking purchases from point of vendor shipment to delivery at MMCC when appropriate.
    1. Responsible for the store in manager’s absence. Prepares work schedules for student workers.
    1. Organizes the store’s inventory to portray a clean and orderly environment at all times. Responsible for the accuracy of store inventory in Prism Core software and resolving discrepancies.  Designs and maintains bookstore displays.
    1. Responsible for balancing daily cash-out. Expanded balancing during “rush” periods involving reconciling any cash register, credit card or financial aid charge problems.  Prepares daily deposits and reports discrepancies to Director of Auxiliary Services.  Responsible for maintaining cash box.
    1. Stocks vending machines with supplies.
    1. Performs other duties as assigned.

    Qualifications

    Knowledge, Skills, Abilities:

    • Strong organizational and time management skills.
    • Ability to develop effective relationships with faculty, administrators and students.
    • Good communication and problem solving skills.
    • Ability to work both as a member of a team and work independently, with minimal supervision.
    • Strong customer service skills; ability to listen and resolve complaints in a timely and effective manner.
    • Problem solving and mathematical skills.
    • Ability to work effectively in a high volume, fast paced environment with accuracy.
    • Computer skills and previous work experience using several applications to include word processing, creating and manipulating spreadsheets, posting and navigating websites, and data entry.

    Education, Certification, Licensure:

    • High school diploma or equivalent required.
    • Courses in Office, Clerical, or Business related field preferred.

    Experience:

    • Some work experience in a retail/office environment preferred.
    • 1-2 years retail experience preferred to include point-of-sale, cash reconciliation, cash handling experience, and inventory management software preferred.

    Working Environment:

    • The job responsibilities of this position are performed in an office building environment.
    • There may be occasional travel to other college locations for meetings.
    • There may be occasional travel for conferences/training.
    • Duties are performed in an independent and team atmosphere. Continuous collaboration with team and supervisor will occur.
    • The job requires moderate physical exertion, such as walking, standing, stooping, bending, climbing, lifting material or equipment, some of which may be heavy or awkward (5- 50 pounds).
    • Minimal discomfort due to heat, dust and noise may occur.
    • Typical work schedule is 1st Shift 8:00am – 4:30pm with flexible or extended hours as approved by the Director of Auxiliary Services. Work schedule varies during peak selling periods.

     

    Note: This job description is intended to describe the general nature and level of work being performed by a person assigned to this job.  It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.  Incumbents may be asked to perform additional duties as required by his/her supervisor.

     

    Mid is an Equal Opportunity Employer.

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