• Learning Technologist

    Job Location(s) US-MI-Mt. Pleasant | US-MI-Harrison
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1549
    Category
    Customer Service/Support
    Type
    Administrator (Full-time)
    Pay/Salary (Min)
    USD $40,174.00/Yr.
    EDUStaff Position
    No.
  • Overview

    Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

     

    Provides front-end support for Mid Michigan College’s open source learning management system (Moodle). Serves as the primary liaison between college learning technologies (including but not limited to Moodle and screencasting softwares) and students, staff, and faculty. This support takes the form of analyzing faculty needs, designing and delivering workshops, developing support materials, holding one-on-one consultations, visiting small groups of faculty, and troubleshooting problems over the phone, through email, or by screen sharing. In addition, coordinates with faculty and the Instructional Designer to evaluate new technologies and develop training for classroom and curriculum adoption.

     

    The Online Learning department within Academic Affairs supports the college's commitment to excellence by providing the technology, tools, and training for faculty to continually improve online learning opportunities, and providing interactive professional development opportunities and practical teaching assistance for all teaching modalities.

     

    Review of applications will begin on September 21, 2018 and will continue until the position is filled. 

    Responsibilities

      1. Develops, with the Instructional Designer, training materials for faculty use of the LMS and learning technologies, and facilitates training and orientation sessions for faculty and student users in partnership with the Director of the Center for Learning and Leadership, who oversees training and professional development.
      2. Provides support to faculty and students throughout each semester. Provides direct support to individuals requiring additional assistance.
      3. Researches emerging trends in educational technology, including mobile applications and best practices.
      4. Works with the Instructional Design team to effectively integrate learning technologies into on-campus, hybrid, and online courses.
      5. Alongside the Instructional Designer, makes recommendations to faculty of appropriate learning technologies for classroom use.
      6. Works with the Instructional Designer and the Online Learning team to create, facilitate, and or revise support and training materials and resources, including websites and LMS shells, for students.
      7. Works with the Programming Innovation team to customize and update the LMS environment for the College’s needs, including developing code and plugins to increase and improve the functionality of the LMS.
      8. Responds to Help Desk tickets within the institutional Help Desk system.
      9. Makes recommendations and works with the HelpDesk staff (part of the IT team) to improve the LMS, customer service, and ensure then continued successful implementation and use of the LMS.
      10. Facilitates online training libraries and resources to support students and faculty in using the LMS and various learning technologies.
      11. Assists in the development and implementation of departmental objectives, policies, procedures, and standards--including recommending changes to procedures as necessary--to improve the efficacy of the LMS.
      12. Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization’s policies and procedures and compliance guidelines.
      13. Supports orientation and onboarding efforts to students, staff, and faculty.
      14. Performs other duties as assigned.

    Qualifications

    Knowledge, Skills, Abilities:

    • Demonstrated understanding of IT and web infrastructure, communications, and customer service principles.
    • Familiarity with learning management systems and learning technologies.
    • Demonstrated ability to communicate effectively both orally and in writing with both technical and non-technical people.
    • Ability to train faculty, staff, and students in use of LMS.
    • Ability to train faculty, staff, and students in use of software and learning technologies.
    • Excellent presentation skills including both on-site and online formats.
    • Familiarity with needs assessment and evaluation procedures and tools.
    • Ability to work as a member of a multi-disciplinary team, and work effectively with multiple constituencies.
    • Analytical ability to identify and resolve a variety of issues or challenges in an effective and timely manner.
    • Ability to adapt and respond to multiple priorities and demands in a fast-paced, growth-oriented environment, and deal effectively and timely with the concerns of faculty, administrators, employees, and students.

     

    Education, Certification, Licensure:

    • Bachelor’s Degree in Education, Technology, Computer Science, Computer Information Systems, Internet Technologies, or related field required.
    • Graduate certificate or degree in Education, Computer Science, Educational Technology, Project Management, or related field preferred.

     

    Experience:

    • Must be able to work with people using a variety of techniques and/or technologies.
    • Demonstrated customer services skills required.
    • One year working in higher education preferred.
    • One year of experience in a technology related field preferred.
    • Experience with Moodle or other learning management system.

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